Cancellation & Refund Policy
Last updated: 2 October 2026
No long-term contract: cancel whenever you like. If TeratakHub isn't right for you, you can get your first payment back within 14 days. Who operates TeratakHub is set out in section 1 of the Terms of Service.
1. Cancelling
Cancel from your dashboard with one click — no form, no call.
Your access continues until the end of the period you have already paid for. You will not be charged again after that.
Only the account owner can cancel. Staff cannot see or change billing.
2. 14-day refund on your first payment
You can ask for a full refund within 14 days of your signup date (your first payment). This applies to monthly and yearly plans.
It applies to your FIRST payment only. Renewals — every later monthly or yearly payment — are not refundable.
When you cancel a renewal part-way through a period, you keep access until the end of that period, and the unused time is not refunded.
3. How to ask for a refund
Email or WhatsApp us within the 14 days and tell us the email address registered to your TeratakHub account.
Refunds are checked and processed manually through our payment provider. We will confirm with you once it has been made.
4. After you cancel
Your data is kept and you can export it as CSV at any time.
If your account stays inactive for 90 days, your data is deleted, and we notify you before that happens.
5. Your guests' bookings
This policy covers your TeratakHub subscription only. Refunds of guest payments for a stay are between you and your guest — guest money never passes through TeratakHub.